Truemark Media Group – Privacy Policy
Effective Date: October 1, 2019
Last Updated: October 9, 2025
1. Introduction
Truemark Media Group (“Truemark Media,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, services, or communications — including text messages and email.
By using our website or services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect information directly from you and through automated technologies to deliver and improve our services. This may include:
a.
Information You Provide
- Name, business name, and contact details (email, phone number, address)
- Billing information, such as invoices or payment method details
- Login credentials for your Truemark Media account or client portal
- Information you submit through forms (e.g., https://truemarkmedia.com/client-registration/)
- Communications via email, phone, or SMS
b.
Automatically Collected Information
- IP address and browser type
- Device information (desktop, tablet, mobile)
- Pages visited and time spent on our site
- Cookies and analytics data (see Section 8)
3. How We Use Your Information
We use your information to:
- Provide, manage, and improve our services
- Communicate with you about your account, appointments, or support requests
- Send invoices, payment confirmations, and billing reminders
- Deliver important service updates or policy notices
- Customize and enhance your client experience
- Maintain compliance with applicable laws
We do not sell or rent your information to third parties.
4. SMS/Text Message Communications
By completing our Client Registration form online or in person, you consent to receive SMS/text messages from Truemark Media.
These messages may include:
- Appointment reminders or confirmations
- Account updates or support information
- Billing or payment reminders
- General service notifications
You may opt out at any time by replying STOP to any message we send. Reply HELP for assistance.
Message and data rates may apply depending on your mobile carrier.
We use reputable third-party messaging providers that comply with TCPA and CTIA guidelines. Your phone number will never be shared, sold, or used for unrelated marketing without your explicit consent.
5. Data Retention
We retain personal information only as long as necessary to:
- Maintain your client account
- Fulfill contractual or legal obligations
- Resolve disputes and enforce agreements
When your account is closed, we securely archive or delete your data in accordance with best practices.
6. Data Security
We implement technical and organizational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction.
These include:
- Encrypted transmission (HTTPS/SSL)
- Password protection and access controls
- Secure data storage on trusted servers
While no system is completely secure, we take all reasonable precautions to protect your information.
7. Sharing of Information
We may share limited data only when necessary to perform our services or meet legal requirements, including:
- Service Providers: Payment processors, email/SMS vendors, hosting providers, or analytics tools working under confidentiality agreements.
- Legal Compliance: When required by law, subpoena, or to protect our legal rights.
We do not sell or trade your personal information to third parties for marketing purposes.
8. Cookies & Tracking
We use cookies and similar technologies to enhance user experience, analyze site traffic, and improve functionality. You may disable cookies in your browser settings, though some site features may not function properly.
9. Your Rights
Depending on your location, you may have rights to:
- Access or request a copy of your data
- Correct or update inaccurate information
- Request deletion (“right to be forgotten”)
- Withdraw consent for communications
To exercise these rights, email us at admin@truemarkmedia.com or contact us at the information below.
10. Children’s Privacy
Our services are intended for adults and businesses. We do not knowingly collect information from children under 13 years old. If we become aware of such data, it will be promptly deleted.
11. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Your continued use of our services after such changes constitutes acceptance of the updated Policy.
12. Contact Us
If you have any questions or privacy concerns, please contact us:
Truemark Media Group
admin@truemarkmedia.com
Call: (303) 835-9700